Q. How long has your organization been in business? 23 years

Q.What is your total number of clients? 1,807 (Read More)

Q. What is the nature and extent of the training you provide your staff? At time of hire, all employees, including attorneys, receive forty (40) hours of formal training on how to successfully work with debtor consumers, and companies. (Read More)

Q. Please explain the following regarding your check collection process: Who performs what and when? (Read More)

Q. What do you do to keep your clients informed? Regular reports and letters advise our clients of all collection activity. (Read More)

Q. What is the average length of experience of your agents? Attorneys; Billy Newman.................................21 years Natasha Riffel- Kuhlmann...............9 years Carolyn Yuen Yin Grayson............22 years (Read More)

Q. Do you have a system to alert your customers of any new laws which may effect their collection de We regularly monitor a variety of sources for data and new case developments which affect or may be of interest to our clients. (Read More)

Q. In general, what skip-tracing methods do you use? Our major resources include Tela Track and Accurint. A variety of other sources such as Bankruptcy Court records, District Court files and public State records are also used. (Read More)

If a debtor files bankruptcy, will you represent the client merchant in the bankruptcy case? Yes. If it is only necessary to file a “Proof of Claim”. This will be provided at no additional charge. If it becomes necessary to contest dischargability of a debt or other action, and hourly rate may be negotiated at that time.